A detailed side-by-side comparison to help you choose the right AI tool for your workflow.
Cognigy is an enterprise conversational AI platform for customer and employee service automation, enabling the creation of sophisticated AI voice and chat agent
AI-enhanced customer support platform with intelligent triage.
| Feature | Cognigy | Zendesk AI |
|---|---|---|
Category | 🎧 Customer Support | 🎧 Customer Support |
Pricing | Paid | Paid |
Starting Price | Enterprise pricing; contact sales | AI add-on $50/agent/mo on top of Zendesk plans |
Rating | ||
Tags | conversational AIvoice AIcontact centerchatbotlow-codeenterprise automation | helpdeskticketingcustomer-serviceautomation |
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AI-powered customer success platform for reducing churn and driving net revenue retention.
Ultimate is a customer support automation platform that uses generative AI to automate text-based customer service interactions across chat, email, and messagin
Real-time customer success platform that helps SaaS businesses fight churn and grow expansions.
4.2 |